SHIPPING POLICY
CutiePhones partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local
couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several
days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification
may be delayed and/or cancelled.
Shipping Process
We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items
may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock
availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address
changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive
a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in
manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to
the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was
placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for
your reference:
Location *Estimated Shipping Time United States 7-14 Business days Canada, Europe 10-14 Business days Australia, New Zealand 10-21
Business days Mexico, Central America, South America 15-30 Business days
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
While we will do all that we can to make sure you order is delivered on time, CutiePhones cannot be held responsible for conditions
beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests,
etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment
reaches the recipient's country. These fees are the sole responsibility of the recipient. CutiePhones has no control over these
charges, nor can CutiePhones predict what they may be. If a shipment is refused and returned, you will be responsible for any
import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more
information.
Lost/Stolen/Damaged Packages:
CutiePhones is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was
delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping
carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage
or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We
start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order
has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at phonetinky@gmail.com to let us
know how we are doing. We take your feedback very seriously and are always striving to improve.
